Frequently Asked Questions
Everything you need to know about Smeg products and service.
What is the standard shipping timeframe for large appliances?
For major appliances like refrigerators and ranges, delivery typically takes 7-10 business days. Smaller countertop appliances are usually delivered within 3-5 business days.
Does Smeg offer a warranty on its products?
Yes, all Smeg products come with a standard manufacturer's warranty. Major appliances typically feature a 2-year warranty, while small appliances generally include a 1-year limited warranty.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on unused products in their original packaging within 30 days of purchase. Please note that a restocking fee may apply to large appliances that have been unboxed.
Where are Smeg products manufactured?
Smeg is an Italian manufacturer. Most of our major appliances are designed and manufactured at our headquarters in Northern Italy, ensuring the highest standards of quality and design.
Are replacement parts available for purchase?
Yes, we offer a wide range of authentic Smeg replacement parts and accessories through our authorized service centers and our official website to ensure your appliance longevity.